Business etiquette is a set of manners that is accepted
or required in a profession. Often upheld by custom, it is enforced by the
members of an organization. Those who violate business
etiquette are considered
offensive. The penalty for such behavior frequently lies in the disapproval of
other organization members.
Business etiquette is not just
knowing what to discuss during a business meeting or how to address business
colleagues; it is a way of presenting yourself in
such a way that you will be taken seriously. This involves demonstrating that
you have the self-control necessary to be good at your job, expressing
knowledge of business situations and having the ability to make other comfortable
around you. Poor business etiquette can cost you the trust of your workers and
your customers, and the loss of valuable business opportunities.
Business
etiquette training helps the budding
entrepreneurs for grooming. Business
etiquette involves communicating effectively. This includes always returning
phone calls and emails. When calling or receiving a call, you should always
identify yourself and your department, and speak in a polite and considerate
manner. Personalize the conversation with a short question about the other
person rather than rushing straight into business. This will help you to make a
connection with your caller. When sending an email, use a specific subject line
and keep the message businesslike and not overly personal or casual.
Business
etiquette training program also includes
dressing appropriately. This shows consideration for others, and indicates that
you take yourself and your job seriously. An unkempt appearance indicates that
you do not care about yourself or respect those around you. When you are unsure
what type of dress is required, it is best to err on the conservative side. For
work-related social events, do not be afraid to ask what the dress code will
be.
Good etiquette involves showing
respect not only to your superiors, but also to your peers and subordinates; in
other words, to everyone. If you treat everyone with respect, you will avoid
making costly mistakes and experiencing discomfort by accidentally treating a
superior in a disrespectful way.
Advantages Of Business
Etiquette Training
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Company Image
Company image is reflected by
employee appearance. Company values are reflected in employee treatment of
clients and other employees.
• Employee Appearance that
Promotes Your Company Image
• Polished and Confident Sales
Force
• Effective, Polite, and Timely
Communications
• Front Line Employees with
Exceptional Social Skills
• Improved Customer Service
• Events That Follow Protocol
For Maximum Respect
• Higher Productivity
Employee Satisfaction
Satisfied employees remain
employees. Satisfaction comes in part from harmonious and respectful
relationships with other employees and self-confidence in those
relationships.
• Increased Job Satisfaction
• Improved Self-Confidence
• Effective and Considerate
Problem Solving Skills
• Increased Self-Respect and
Respect for Others
• Improved Relations with
Fellow Employees
• Improved Promote-ability
• Improved Workplace Behavior
Client Retention
When clients feel respected and
are treated well, they are loyal customers.
• Recognize and Appreciate the
Polished Difference
• Increased Credibility
• Consistent Message of Respect
• Confidence
• Trust
• Deeper Relationships
• Loyalty
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